Model answer for complaining

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Being less direct when complaining

You are not currently able to access this page. There are 3 possible reasons why: Can you see ‘Hi….. (followed by your name in the top right hand corner)’? if not, you’re not logged in (click here to login) You haven’t created your account yet (create your account) Your account has expired (click here to … Read more

Aggressive v assertive complaints

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Complaining

You are not currently able to access this page. There are 3 possible reasons why: Can you see ‘Hi….. (followed by your name in the top right hand corner)’? if not, you’re not logged in (click here to login) You haven’t created your account yet (create your account) Your account has expired (click here to … Read more

Video: The best letter

You are not currently able to access this page. There are 3 possible reasons why: Can you see ‘Hi….. (followed by your name in the top right hand corner)’? if not, you’re not logged in (click here to login) You haven’t created your account yet (create your account) Your account has expired (click here to … Read more

The best letter

You are not currently able to access this page. There are 3 possible reasons why: Can you see ‘Hi….. (followed by your name in the top right hand corner)’? if not, you’re not logged in (click here to login) You haven’t created your account yet (create your account) Your account has expired (click here to … Read more

Video: Apologising tips

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Complaint or apology?

You are not currently able to access this page. There are 3 possible reasons why: Can you see ‘Hi….. (followed by your name in the top right hand corner)’? if not, you’re not logged in (click here to login) You haven’t created your account yet (create your account) Your account has expired (click here to … Read more

Essential vocabulary for this lesson

You are not currently able to access this page. There are 3 possible reasons why: Can you see ‘Hi….. (followed by your name in the top right hand corner)’? if not, you’re not logged in (click here to login) You haven’t created your account yet (create your account) Your account has expired (click here to … Read more

Summary of this lesson

You are not currently able to access this page. There are 3 possible reasons why: Can you see ‘Hi….. (followed by your name in the top right hand corner)’? if not, you’re not logged in (click here to login) You haven’t created your account yet (create your account) Your account has expired (click here to … Read more